Troubleshooting

Frequently Asked Questions (FAQ)

Q: Why does logging in with valid LDAP credentials fail to redirect to the |product_name| dashboard?

A: If you are experiencing issues logging in and being redirected to the Ditto Hybrid Platform dashboard despite providing valid LDAP credentials, it is important to verify that the user has been assigned the appropriate internal role. External users can only access the Ditto Hybrid Platform when they have been granted an internal role by the system administrator.

To resolve this issue, please contact your system administrator to ensure that the necessary internal role has been correctly assigned to the user in question. This role is required for external users to gain full access to the platform’s features and dashboard.

If the issue persists after verifying role assignment, please consider the following troubleshooting steps:

• Confirm that the user’s LDAP credentials are up to date and properly synchronized with the system.

• Check if any specific permissions or access restrictions are in place that could prevent the user from being redirected to the dashboard.

• Ensure that there are no network or server-side issues preventing a successful redirection.

For further assistance or if you continue to experience problems, please reach out to our support team.